Refund Policy
Last updated: July 26, 2026
This policy explains how refunds and cancellations work for Brane and Brane OD ("Brane," "we," "us," "our"). It applies alongside our Terms and Conditions and Privacy Policy.
1. Free Plan
Brane's Free plan requires no payment and no card, so there's nothing to refund. You can use your five monthly brand generations at no cost, with no obligation to upgrade.
2. Pro Subscription Billing
The Pro plan ($4.99/month) is billed on a recurring monthly basis starting the day you subscribe, and renews automatically each month until you cancel. You can cancel at any time — see Section 5.
3. Refund Eligibility
| Situation | What happens |
|---|---|
| Requested within 7 days of a charge | Eligible for a full refund of that charge, provided the Pro-only features (unlimited generations, Brane OD) weren't substantially used during that billing period. |
| Duplicate or accidental charge | Always refunded in full once verified — this isn't subject to the 7-day window. |
| Requested after 7 days | Generally not refunded for that billing period, but your cancellation stops all future renewals. |
| Partial month after cancelling | We don't prorate or refund the unused portion of a billing cycle — cancelling stops the next renewal, and you keep Pro access through the end of the period you already paid for. |
| Service outage or technical failure on our end | If Brane was unable to generate your brand or OD report due to a fault on our side and you couldn't get a usable result, contact us for a refund or credit. |
4. How to Request a Refund
Email Contact us with the email address on your account and the approximate date of the charge. We aim to respond within 2 business days and, once approved, refunds are issued to your original payment method and typically appear within 5–10 business days depending on your bank or card provider.
5. Cancelling Your Subscription
You can cancel your Pro subscription at any time from your account settings, or by emailing us at the address above if you don't have access to your account. Cancelling stops future billing immediately — you won't be charged again, and you keep Pro access until the end of the period you've already paid for.
6. Chargebacks
If you believe you were charged in error, we'd appreciate the chance to make it right directly — please reach out before filing a chargeback with your bank or card issuer. Chargebacks take longer to resolve and may temporarily affect access to your account while they're investigated.
7. Changes to This Policy
We may update this policy from time to time, for example if our pricing or billing structure changes. Continued use of Brane after changes are posted means you accept the updated policy.
Questions or Concerns
If you have any question about a charge or a refund, contact us directly at Contact us and we'll work with you to resolve it.